Hi31 Terms and Conditions — Know the Rules Before You Play

Hi31 (https://hi31.pro) is an online gaming and Sports Betting platform operated for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between hi31 and its users.

Creating an account, browsing the platform, or using any service on hi31 means you have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using hi31.

These Terms may be updated from time to time. hi31 will notify users of any changes. Continued use of the platform following an update will be considered acceptance of the revised Terms.

To open an account on hi31, you must register with accurate and complete information. Each individual may operate only one account. hi31 reserves the right to close any duplicate accounts held by the same person.

• All information provided at registration must be truthful, accurate, and up to date.
• A copy of your National ID card or passport may be requested for account verification.
• It is your responsibility to keep your account password and login details completely confidential.
• Sharing or transferring your account credentials to anyone else is strictly prohibited.
• If you suspect any unauthorized access to your account, contact hi31 support immediately.

You must be 18 years of age or older to use hi31. No person under the age of 18 will be permitted to register or participate on hi31. If evidence of underage use is found, hi31 will immediately close the account and the balance may be forfeited.

To use hi31, you must meet the following requirements:

• You must be 18 years of age or older and legally capable of entering into a binding agreement.
• Online gaming must be legal in your country or region of residence.
• Your name must not appear on any hi31 prohibited persons list.
• Accounts must be operated in your own name and for your own use.

Mobile Banking, Nagad, and Rocket can all be used to deposit on hi31. The deposit process is fully secure and funds typically appear in your account within a few minutes.

• The minimum deposit amount is BDT 300.
• Deposits must be made from a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted and may result in forfeiture of funds.
• There are no hidden charges or commissions on deposits.
• If a deposit is delayed due to a technical issue, please contact support.
• Hi31 reserves the right to investigate any unusual or suspicious deposit activity.

Withdrawals on hi31 are fast and hassle-free. Approved requests are typically processed within 5 to 30 minutes. Additional time may be required if account verification is still pending.

• The minimum withdrawal amount is BDT 300.
• Withdrawals must be made to a mobile banking account registered in your own name.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• Multiple withdrawal requests may be submitted in a single day; however, hi31 may introduce a processing interval for verification purposes.
• Hi31 may place withdrawals on hold and conduct an investigation in the event of suspicious activity.
• Your daily withdrawal limit depends on your account tier and verification status.

If you experience any issues with a withdrawal, contact hi31's 24/7 support team. Our team will resolve your issue as quickly as possible.

Hi31's bonus and promotion offers are subject to specific terms. Each bonus has its own wagering requirements, validity period, and eligibility criteria, all of which are clearly stated on the relevant promotion page.

• The welcome bonus is available to new members one time only.
• Wagering requirements (typically 15x to 30x) must be fulfilled before bonus funds can be withdrawn.
• Bonuses are generally valid for 7 to 30 days from the date of issue.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Hi31 reserves the right to cancel any bonus if abuse is suspected.
• Certain game restrictions may apply when playing with bonus balance.
• Hi31 reserves the right to modify or cancel any bonus offer at any time.

All bets and gaming activity on hi31 are governed by specific rules. Once a bet is confirmed, it generally cannot be changed or cancelled. Please verify all details before placing your bet.

• Minimum bet amounts are set individually for each game or market.
• Maximum bet limits are set by hi31 and are subject to change.
• If incorrect odds are displayed due to a technical error, hi31 reserves the right to void the affected bets.
• Odds in live betting can change rapidly, and temporary suspensions may occur.
• If an event is cancelled, your bet will be refunded.
• Specific rules for cricket, football, and other sports can be found on the relevant betting page.
• Attempting to gain betting advantages by using multiple accounts is a punishable offence.

Slots and Live Casino games use a Random Number Generator (RNG) that is fully independent and audited. Payout rates for all hi31 games are published transparently.

Hi31 is committed to providing a fair and equal environment for all players. Any form of fraudulent activity, exploitation of system vulnerabilities, or attempts to gain an unfair advantage through unethical means are strictly prohibited.

The following activities are strictly prohibited and subject to penalties:

• Creating multiple accounts to claim bonus offers.
• Using bots, automated software, or artificial intelligence to play games.
• Attempting to manipulate game outcomes.
• Using hi31 for money laundering or any form of illegal financial transactions.
• Colluding with other players to gain an unfair advantage.
• Attempting to hack or gain unauthorized access to hi31's systems.

Hi31 employs the highest technical standards to protect users' personal and financial data. 256-bit SSL encryption, two-factor authentication, and automated fraud detection are all actively in place.

• Hi31 never sells your personal information to third parties.
• Information is not shared with any government or private organization unless required by law.
• No hi31 staff member can view your password.
• Use a strong password and two-step verification to keep your account secure.
• We recommend avoiding logging in to hi31 over a public network on your device.

For full details of our privacy practices, please visit our Privacy Policy page View.

Hi31 believes gaming should be a source of entertainment, not a source of problems. That is why hi31 offers a range of responsible gaming tools to help you stay in control.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off Period: Take a gaming break for anywhere from 24 hours to 30 days.
• Reality Check: Receive periodic reminders of your session duration and spending.
• Gaming History: View all your transactions and gaming history at any time.

If you have any concerns about your gaming, please reach out to our Responsible Gaming page Visit us or speak with our support team.

Hi31 reserves the right to suspend or close any account for any reason, particularly if a user violates these Terms. Users are generally notified before an account is closed; however, immediate action may be taken in cases of serious violations.

• Violations of the terms and conditions may result in account closure without notice.
• All account balances will be forfeited in the event of fraudulent activity.
• Users may also request account closure at any time.
• You will be given the opportunity to withdraw any legitimate balance before your account is closed.
• Contact our support team to reactivate a closed account.

Hi31 reserves the right to change, amend, or update these Terms and Conditions at any time. Users will be notified in advance of significant changes via email or a platform notice.

Continued use of hi31 after changes are published will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

• The latest version of the terms and conditions will always be available on this page.
• Contact our support team if you need a copy of a previous version.
• If you have any questions about any part of the terms, hi31 support is always ready to help.