Playing at hi31 is about more than winning — it's about safe, balanced entertainment. We want every player to enjoy themselves within their limits and get support whenever they need it.
Our Commitment
You can set your own deposit limits — daily, weekly, or monthly. Limits take effect immediately once set.
Whenever you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days.
Long-term self-exclusion is also available — from 6 months up to permanent exclusion. If you choose this option, it will be respected and enforced without question.
Set a maximum duration for each gaming session. Once the time is up, hi31 will automatically notify you.
Hi31 strictly prohibits access by anyone under 18. Age verification is required at registration, and any suspicious accounts are closed immediately.
If you're concerned about gaming addiction, hi31's trained support team and external specialist organizations are available to help — completely free and confidential.
Responsible Gaming at hi31 means approaching gaming with a balanced mindset — one where fun and entertainment are maintained without any negative impact on your personal, family, or financial life. We believe gaming is a hobby and a form of entertainment, and it should never become a burden.
Online gaming is growing rapidly in Bangladesh, and hi31 wants awareness among players to grow alongside it. Responsible gaming is not just about setting limits — it is a lifestyle where gaming remains a small, enjoyable part of your life.
Hi31 puts every player's well-being first. That's why we provide tools and support to help you stay in control at all times — because your enjoyment should never turn into a source of stress.
Certain behaviors or feelings may signal that gaming is having too much influence on your life. If you notice the following signs, take them seriously and seek help if needed:
Chasing losses by placing bigger bets — this is one of the most dangerous patterns in gaming.
You planned to play for 1 hour, but keep extending your session and end up playing for hours on end.
You are becoming disconnected from family, friends, or social responsibilities because of gaming.
You are spending money on gaming by cutting back on essentials or borrowing from others.
You feel anxious, angry, or down when you're not gaming.
You are hiding or lying to family or loved ones about how much you are gaming.
Setting limits at hi31 is straightforward. Just go to your account settings and set your preferred limits in a few easy steps. Increasing a limit takes extra steps, but reducing one takes effect immediately.
Log in to your hi31 account and click the profile icon in the top right corner.
Find the "Responsible Gaming" option in your account settings.
Deposit limit, session time limit, loss limit, or bet limit — choose whichever works best for you.
Daily, weekly, or monthly — choose your preferred timeframe and enter a specific amount.
Limits take effect immediately after confirmation. Lowering a limit applies instantly; increasing one requires a 24-hour waiting period.
If you feel you need a long break from gaming, hi31's self-exclusion program is for you. It is a voluntary option that lets you close your account for a set period or permanently.
To start self-exclusion, contact our support team or apply directly through your account settings. We fully respect this decision.
Ask yourself the following questions. If you answer "Yes" to most of them, it may be time to speak with the hi31 support team:
This assessment is completely private and is not shared with anyone. It's purely for your own self-awareness.
Follow these simple tips to build healthy gaming habits at hi31:
A Healthy Gamer's Profile
Hi31 believes that seeking help is the bravest step you can take. If you or someone you know is struggling with gaming, the resources below can help:
Bengali-language support is available 24/7. Our trained team is here to help with any issue.
Email us at [email protected]. You can typically expect a detailed response within 24 hours.
Report concerns in complete confidence — no information is shared with any third party.
Beyond hi31's support team, consulting a mental health professional is completely normal and encouraged. Gaming addiction is a health issue — not a personal weakness.
Hi31 is strictly for players aged 18 and above. Keeping minors away from gaming platforms is both our ethical and legal responsibility.
Every player's safety and enjoyment is our priority at hi31. Join today and play responsibly.