Hi31 Privacy Policy — Our Commitment to Your Data Protection

Hi31 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We take our users' privacy extremely seriously. This Privacy Policy explains how hi31 collects, uses, and protects your personal information.

By visiting the hi31 website, registering an account, or using any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using hi31's services.

This policy has been prepared in compliance with applicable laws in Bangladesh and international data protection standards. We believe every user has the right to be informed about their own data, which is why this document is written in plain, accessible language.

Hi31 only collects the information needed to provide you with the best possible service. We do not collect unnecessary or excessive data. Details are provided below:

Hi31 uses your personal information only for the purposes it was collected for. Your data will never be used for a new purpose without your consent. The main reasons we use your information are outlined below:

• Account management: Completing registration, login, and account verification processes.
• Financial transactions: Processing deposits and withdrawals quickly and securely.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Customer Service: Resolving your issues quickly and effectively.
• Promotions & Offers: Introducing bonuses and offers tailored to your preferences (only with your consent).
• Legal obligations: Retaining data as required to comply with applicable laws in Bangladesh.
• Service Improvement: Analyzing usage patterns to improve platform quality and performance.
• Security Notifications: You will be notified immediately if any unusual activity is detected on your account.

Hi31 never sells your data to third parties for advertising or commercial gain. This is a core principle we do not compromise on.

Hi31 may share information with third parties under limited and specific circumstances. In each case, only the minimum necessary data is shared.

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions. These third parties operate under their own privacy policies.
• Law enforcement agencies: Data may be disclosed if required by a government or court order under applicable laws in Bangladesh.
• Technology Service Providers: Limited data may be shared with cloud storage and cybersecurity specialists for platform operations — strictly under confidentiality agreements.
• Fraud Prevention Organizations: Data may be shared with regulatory authorities for the detection of money laundering or fraud.

Hi31 does not retain your data longer than necessary. Information is kept while your account is active, and some data may be retained for a defined period after account closure due to legal obligations.

• Active account data: retained until the account is closed.
• Financial transaction records: retained for up to 5 years after account closure for legal compliance.
• Communication logs (email, chat): retained for a maximum of 2 years.
• Cookies and browsing data: typically deleted within 90 days.
• Verification documents (NID, passport copy): retained for up to 3 years after account closure.

You may request the deletion of your account and associated data. However, some information may not be removable before a set period due to legal obligations.

Hi31 uses cookies and similar technologies to improve your browsing experience and maintain platform security. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language preferences and settings.
• Analytics Cookies: Used to understand platform usage patterns, on a fully anonymous basis.
• Security Cookies: Used to detect fraudulent login attempts and bot activity.

You can manage or delete most cookies through your browser settings. However, disabling essential cookies may cause some hi31 features to not work properly.

You have specific rights over your personal data at hi31. We respect those rights and are committed to acting on them as promptly as possible.

• Right to Access: You have the right to request a full copy of all personal information hi31 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under specific conditions, you may request the permanent deletion of your data.
• Right to Restrict Processing: You may request a temporary restriction on the processing of your data in certain circumstances.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.
• Right to lodge a complaint: Privacy violation complaints can be submitted directly to hi31.

To exercise any of the above rights, please contact the hi31 support team. Requests are typically responded to within 7 business days.

Hi31 applies industry-leading technical and organizational measures to protect user data. Our security framework is regularly updated and audited.

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: 24-hour network monitoring.
• Secure Data Centers: Servers with physical security that meets international standards.
• Regular Penetration Testing: Tested by external cybersecurity experts.
• Staff training: All hi31 staff receive regular training on data protection.
• Least Privilege Access Policy: Each staff member can only access the data necessary for their specific role.

Hi31 is a platform strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under 18.

• Age verification at the time of registration is mandatory.
• If a minor's account is identified, it will be suspended immediately and all associated data will be deleted.
• If parents have any concerns, they can contact hi31 Support — we will take prompt action.
• Hi31 is committed to responsible gaming and treats the protection of minors as its highest priority.

If you suspect a family member who is a minor is using hi31, please contact our support team immediately. We will handle the matter with complete confidentiality.

Hi31 reserves the right to update or amend this Privacy Policy as needed. Users will be notified in advance of any significant changes via their registered email or through the platform.

• At least 14 days' notice will be given before any significant changes take effect.
• Continued use of hi31 after any changes to the policy will be considered acceptance of the updated terms.
• You can check the "Last Updated" date at the top of this page to stay informed of any changes.
• Previous versions are available upon request through the support team.

For any questions, concerns, or complaints about the Privacy Policy, hi31's support team is always here to help. Our Bengali-speaking support agents are ready to assist you quickly and effectively.

• Live Chat: 24/7 live chat available directly on the platform.
• Email: [email protected] (responses are typically sent within 24 hours)
• Account page: Log in to submit a support ticket directly.

Upon receiving a privacy request or complaint, hi31 aims to provide an initial response within 7 business days. Complex cases may take up to 30 days to fully resolve.